Professional Education Services Refund and Returns Policy
Overview Our policy for refunds and returns is applicable within 14 days from the date of enrollment or purchase of educational services. Regrettably, beyond this period, we cannot process a full refund or exchange.
To be eligible for a return or refund, the course material must remain unused and in its original condition and packaging.
Certain types of services are not eligible for return:
- Courses or modules that have been accessed or initiated.
- Services categorized as perishable or time-sensitive, including live sessions, workshops, or personalized consultations.
Additional non-returnable items:
- Enrollment or registration fees.
- Any downloadable content or software that has been accessed or used.
- Services related to personalized coaching or mentoring.
For a refund or return request, a proof of enrollment or purchase must be provided.
Kindly refrain from directing your request for refund or return to the service provider or institution.
Partial refunds may be considered in specific scenarios:
- Access to specific modules or course segments with prior usage.
- Services utilized or partially consumed.
Refunds Upon receipt and inspection of the return request, an email notification will be sent to acknowledge the reception of your request. Approval or rejection of the refund request will also be communicated.
If the refund is approved, the applicable amount will be processed and credited to the original method of payment within a stipulated timeframe.
Late or Missing Refunds In case of delay in refund processing, please first verify your financial account. Subsequently, contact your credit card company or bank as there might be processing delays from their end.
If the issue persists, contact us at {email address} for further assistance.
Exchanges Exchanges are facilitated solely for services that are deemed defective or damaged. Requests for exchanges should be communicated via email to {email address} along with the return of the item to {physical address}.
Gifts For services marked as gifts and directly shipped to you, a credit equivalent to the service value will be issued upon return. If the item wasn’t marked as a gift, the refund will be processed, and the original purchaser will be notified accordingly.
Shipping Returns Customers are responsible for the shipping costs associated with returning items. Please mail the product to {physical address}. Please note, shipping costs are non-refundable. For higher-value items, consider using trackable shipping or purchasing shipping insurance as we cannot guarantee receipt of returned items.
For any further assistance or queries related to refunds and returns, please contact us at {email}.
